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Frequently Asked Questions

1. What makes Ecothread products sustainable?

All our garments are made from 100% natural linen, a biodegradable fabric that uses less water and energy compared to other textiles. We also follow ethical sourcing and production practices to reduce our environmental footprint.

2. How do I know my size?

We provide a detailed Size Guide on each product page to help you find the best fit. If you’re between two sizes, we usually recommend choosing the larger size for a more comfortable fit.

3. How should I care for my Ecothread clothing?

Hand wash or machine wash on a gentle cycle with cold water. Use mild detergent. Avoid bleach. Air dry in shade for best results. Iron on low heat if needed.

4. Do you ship internationally?

Currently, we ship across India with free shipping on orders above INR 1,000. Express delivery is available in select cities for a small fee. International shipping will be introduced soon—stay tuned!

5. How long will it take to receive my order?

Orders are usually processed within 1–2 business days. Standard shipping: 3–7 business days. Express shipping: 1–3 business days.

6. Can I return or exchange an item?

Yes. We accept returns and exchanges within 7 days of delivery, provided the item is unworn, unwashed, and in its original packaging.

7. Are Ecothread garments pre-shrunk?

Yes, our linen pieces are pre-washed to minimize shrinkage. However, slight variations (up to 3–5%) are natural with pure linen fabrics.

8. Will the color of linen fade over time?

Linen naturally softens and develops a unique character with every wash. While colors may gently fade, this adds to the timeless charm of linen. To preserve colors, wash in cold water and dry in shade.

9. Do you offer gift packaging?

Yes, we provide eco-friendly gift wrapping options upon request. Perfect for sending sustainable gifts to your loved ones.

10. How can I contact Ecothread?

You can reach us at hello@ecothread.co.in or through the Contact Us page on our website. Our customer care team is available Monday to Saturday, 10 AM – 6 PM.