Shipping Policy

Ecothread we are committed to delivering your order promptly and efficiently.Please review our shipping policy for orders within India.
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Shipping Destinations
We ship to all major cities and towns across India.
Delivery to remote locations may be subject to certain limitations.
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Shipping Rates & Delivery Times
Standard Shipping
  - Rate: ₹[0]
  - Delivery Time: 5-7 business days

Express Shipping
  - Rate: ₹[550]
  - Delivery Time: 2-3 business days

Free Shipping
  - We offer free standard shipping on orders
 
Order Processing
- Orders are typically processed within 1-2 business days. Processing times may vary during peak seasons.
- You will receive a confirmation email once your order is placed and another email with tracking information once your order is shipped.
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Tracking Your Order
- Once your order is shipped, you will receive an email with the tracking number and a link to track your package.
- Please allow 24-48 hours for the tracking information to update after receiving the tracking number.
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Shipping Carriers
- We partner with the following reliable logistics providers to deliver your orders:
  - Blue Dart
  - Delhivery
  - India Post
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Delivery Issues
Missed Deliveries: If you miss a delivery attempt, the carrier will make two additional attempts. If the package is still undelivered, it will be returned to us.

Delayed Deliveries: While we strive to deliver your order on time, certain situations like weather conditions, strikes, or other unforeseen circumstances may cause delays. We appreciate your understanding and patience in such cases.
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Handling Charges
- All shipping charges include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and dimensions of the shipment.
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Order Changes and Cancellations
- If you need to change or cancel your order, please contact us at [hello@ecothread.co.in] or [+91 94497 96730] within 24 hours of placing the order. Once the order has been processed and shipped, we cannot make changes or cancellations.
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Non-Delivery Areas
- There may be some pin codes where our delivery partners do not provide service. In such cases, we will notify you and refund your payment.
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Damaged or Lost Packages
- If your package arrives damaged or is lost in transit, please contact us immediately at [hello@ecothread.co.in] with your order number and details of the issue. We will work with you to resolve the matter promptly.
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Contact Us
For any questions or assistance with your order or our shipping policy,
Please contact our customer service team at [hello@ecothread.co.in] or [+91 94497 96730]. We are here to help!